[Resolved] IFB Industries — Microwave stopped working- Ticket No. [protected]

Dilsukh Sangani

from Mumbai, Maharashtra

Address:

400092

Hi, I have logged complaint ti IFB on 16th Oct 2016 related non working of start button. The product is almost a month old and hardly used 5 times.

they promised may times that technician will visit, but neither some one visited nor i got the call from anyone.
I called to their tollfree no atleast 10 times and got the same commitment that technician will visit. This organisation has no value for commitment made to customer. I have lost interest in using this product. hence need replacement with new piece or similar or higher level

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Dec 10, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

IFB Industries Customer Care's response Dear Dilsukh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 26, 2016

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

anwarhl

from Guntakal, Andhra Pradesh

After paying for extended warranty IFB is unable to service washing machine citing reason of non availability of spares. Why IFB sell substandard products which require constant servicing and when they have no time to attend service call.

IFB Industries Customer Care's response, Oct 20, 2016

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team