[Resolved] IFB Industries — Non attending of request for service

Rnwshngmchn

from Bengaluru, Karnataka

Address:

600073

I purchased IFB Washing machine during 2013. My customer ID is 2232446. On 13/12/2015 I registered for service through toll free no. as the machine do not function. The ticket no. [protected]. After a week a technician visited and informed that the spare part viz., Water board and Motor may need to be re-placed and that since the parts are not readily available, he will attend after availability. Since there is no response after this I again contacted the toll free no.on 26/12/2015 wherein I came to know that the above registration was cancelled arbitrarily. Afresh no. viz., [protected] was again allotted. I have also been informed that the nos. viz., [protected], [protected] & [protected] may also be contacted. Each and every time of contact I have been informed that it willbe attended to either on the same day or next day. But the same is not done till date. Moreover again a fresh no.[protected] is allotted. I request to the needful to enable me to use the washing machine which is not functioning for the past one month.

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Jan 19, 2016

Complaint marked as Resolved

Technician visited on 14/02/2015. Waterboard was replaced. The washing machine is functioning at present. Thus the service is done after a month. It has been informed that the delay is due to non availability of particular technician who went on leave due to his Father's demise. What I wish to say is either the fact i.e, the service will be done only on return of the technician, could have been informed or some other alternative arrangement be made to resolve immediately. Instead it has been informed by the company each and every time that technician will attend during the evening of that day which has not been done till the particular technician attended. Please note that the original request for service was made on 13/12/2015. The ticket no. of the request was arbitrarily cancelled within a short time and a fresh no.was allotted as and when I make call of reminder. The date wise details was mentioned in my earlier feedback dated 13/12/2015 . This is the kind of service provided by the company.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2016

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 20, 2016

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team