IFB Industries — Not attending to complaint against AMC

Address:

Allahabad, Uttar Pradesh

I had lodged a complaint about my IFB washing machine in the first week of August 2013. In spite of numerous calls to their customer care, service centre and their representatives and their polite assurances, they have done nothing. One cannot think of such lackadaisical attitude from such company. They are so shameless that they stop taking calls and talk of escalating the complaint. Its quite frustrating. Can someone suggest way out in a situation wherein they have monopoly in manufacture of parts also?