[Resolved]  IFB Industries — Pathetic experience from the customer care and local service center

Address:

Alappuzha, Kerala

Reported a complaint to customer care in the mid of july regards to our IFB Elena VX 6KG, washing machine, smoke came out of the machine, complaint no: [protected], no technician turned up since last 1 1/2 month, contacted local service center, recorded call, asked for the service manager several times, reply got every time was manager not available, even though in the call it was clearly audible that service manger was refusing to attend my call and send a lady to attend the call. called up manager's personal number, never picked up the call, how can i send a recordings of the calls to higher authorities of IFB, and can they resolve the issue that i am facing ? if they cant send a technician to resolve one issue in one month, IFB should give the service franchise to someone else who can carryout the duties in a better manner. in a way the service center is testing the patience of customer who calls in for help, they are promising me to send technician for last 3 weeks, if no technician is available they can inform us, rather than giving false promise. i need help, really pissed off and frustrated with the experience from IFB