[Resolved] IFB Industries — Poor service & response for washing machine. | |||||
Dear sir, I have Elena sx IFB washing machine which is in warranty now but it is not working since more then 10 days.So i have called customer care on 2nd may 2016 and my complain no.was [protected].Then next day technician([protected]) came to my house and told me to change timer and door lock and he was also told me that he will come tomorrow to change spare parts because they are not working properly .i called customer care[protected], area managers(miss monika-[protected], mr.prashant-[protected])for more then 100 times but they chited me by giving fake resons. on 9 th may [protected] and [protected] called me on conference call and told me that your washing machine repaired on 10 th may. but nobody came here till today. We have purchased the IFB product due to brand and quality.IFB big brand of high repute has such a poor service and rude staff. i need machine repaired immediately.This would be my last complain if i do not get a result for this in next 24 hours i have to take my legal actions and further steps. from : Bharat patel, 68-dharmadevnagar, isanpur, ahmedabad, 382443, mo : [protected]. Was this information helpful? | |||||
Mar 15, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 19, 2016 IFB Industries Customer Care's response Dear Sps, We are unable to find your details in our database with service request code you provided. Please provide an alternate number preferable the number you were using when you purchased / registered your product. Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations. IFB Team Verified Support May 28, 2016 IFB Industries Customer Care's response Dear Ved Mendiratta, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team Verified Support Jun 11, 2016 IFB Industries Customer Care's response Dear GirishCK, Sincere apologies for the inconvenience caused to you. Please share your contact/complaint details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team Verified Support Jun 21, 2016 IFB Industries Customer Care's response Dear S Baidya, We regret the inconvenience caused to you.We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. | |||||
 24 Comments | |||||
Comments
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IFB Industries — Washing machini
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Ver: U12 Batch: 035 FL211ECPCBO50 Name: WE6011H-BO8M00 Date:[protected] TOP BAND Power supply Itself not ON.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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We have escalated your concern and will attend to it immediately.
Assuring you our best services.
But nobody came here till today
What will IFB team like to say in coming days?