[Resolved]  IFB Industries — Poor service support. The service team are not caring to customer after visiting the site.

Address:

Nellore, Andhra Pradesh, 524004

I have bought IFB washing machine in year 04.09.15(Customer ID:[protected]. Recently the machine giving heavy noise while using it. The same has been lodged complint on 22.11.15. Today i.e on 25.11.15 attended . As per the technician data the machine is perfect only the machine was on stand the legs rubber last its elasticity hence machine giving noise due to vibration. Further i requested to check thoroughly all aspect of the functions like Hot water etc. But service technician is very reluctent to lesson the customer quary. He said only the registered fault will be taken care . Other thing he will not attened. The customer may not be competent to explain in all resptect the problem facing by him. The attended technician to take care of every aspect if they visit the customer and suggest properly. The technician is more interest to collect charge amount by any means. I suggested donot give such a long warrenty period if they are not in a position to give free service support . Please collected service charges directly by fixing per visit charges. Only feeling back about the behaviour of his interest to just close the complaint but not to satisfy the customer. Mostly the equiment is used by the housewife who are not such competent to lodge and give prompt feed back. Anticipating better services.