| Address: | Kolkata, West Bengal | | Website: | ifbindustries.com |
Dear sirs/madam,
This has reference to our compliant lodged with m/s. lucky services, sion, for repair of our ifb 23sc2 convection microwave oven.
I tried calling on your company's contact numbers several times[protected]-30491824,[protected],[protected],[protected] but none of the numbers were responding. they were only ringing.
Your customer care numbers were also unresponsive.
The agent mr. ghanshyam singh from m/s. lucky enterprises came to my house on 16/7/2016 and informed that the pcb needed to be replaced. the agent asked us to call on monday, 18/7/2016. when i called the agent and spoke to mr. maninder and he, in turn, informed that free replacement of the part (pcb) is not possible and that it will be at actual cost of the pcb. the agent, mr. maninder singh informed me that i will have to bear the cost of pcb rs. 2, 000/- (appx.).
I am put at great inconvenience and stressful due to the non-functioning of the oven and further more due to the irresponsible attitude of your service agents.
You may please note that it is a breach of contract between the company and the customer. the amc offers to take care of all defects in the microwave oven.
If it is not replaced within a week's time from receipt of this mail, we shall be forced to take legal action against the company and the agent.
You may please note that it will be at company's cost and expenses.
Anticipating your favourble and justified action.
Nair
Mumbai Was this information helpful? | 
Post your Comment