[Resolved]  IFB Industries — Repair of washing machine - serena sx (Complaint no[protected] dtd dec 19th 2016

Address:122001
Website:www.ifbappliances.com

I have booked one complaint as my machine was not working on December 19th 2016, one technician has visited on same day and machine start working and stopped again after 15min, I have called him again but he didn't tunred up, and he took 1200 rs from me and didn't submit bill copy, on 20th dec 2016, another technician has come and he just opened my machine, change door lock and took 1000 rs again, but again machine was stopped after 15 min, i have asked bill copy but bcoz of reopen the machine, i forget to remind, he just kept my machine opened condition with filled water inside, he told me he will visit again in next morning but he didn't even picked my phone. next day i have received a sms that complaint is closed and sms was for confirmation, I wrote back it is still open in "N" as asked. I got another call from there feedback center, i explain all situation but nobody contact me even than. today I have launch another complain in this incident regard to them.

Visited technician were

1- Devender - +91 [protected]

2 - Iqbal - +91 [protected]

I am being so frustrated about their services and behavior to ward their customer
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Dec 28, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2016
IFB Industries Customer Care's response
Dear  Sonikaranwal

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Nov 28, 2016
IFB Industries Customer Care's response
Dear Sonikaranwal

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Dec 28, 2016
Updated by Sonikaranwal
Thanks a lot, it's working fine now
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