[Resolved]  IFB Industries — Repairing of washing machine

Address:

712258

Complain lodged on 16th apr.'16 both by email and by phone. Generated ticket no [protected] dt. 16.04.2016. Mechanic came on 19th. Without opening the lid or going through the detail investigation he simply pushed button randomly and suddenly the machine started functioning. He told me that this was perhaps happened due to limescale and also suggested not to use the detergent powder . He was very much interested to sale the ifb limescale remover & liquid ifb detergent rather to detect the problems in the machine. He poured one packet of limescale remover and told me that the machine will be cleaned and stopped after washing. He left my house after sale of two packets limescale cleaner and one bottle of ifb liquid detergent but after about 30 minutes the machine stopped functioning. I immediately call back the mechanic who told me that he will come on the next day. On 20th he again came along with an assistant and opened the lid and after investigation he told me that circuit has been damaged which has to be replaced which actually he apprehended on the 19th without going through any investigation. I told him that as i am an aged person of about 66 years old and my wife has been suffering from acute osteoarthritis please do it immediately as the service of washing machine is absolutely necessary. Till date nothing has been initiated except generating a new ticket no [protected] dt 28th apr'16 when i contacted your customer care deptt. I do not come to understand how long i shall have to wait . Is it customer service? You are very much reluctant to solve the problems . As the reasonable time has already been elapsed please look into the matter and arrange accordingly.