[Resolved] IFB Industries — Service issue (replacement of part under warranty)

shahid ssm

from Delhi, Delhi

Address:	Rohtas, Bihar, 821115
Website:	IFB GOA

Ac not working. First complained on 08/07/16 with complaint no 18071214. After many follow ups technician visited on 29/07/16 and informed that compressor is not working and has to be replaced. Also informed that he will report to ifb for replacement. After few days on conversation with customer care on phone i was informed that your complaint has been closed. I was taken aback how they can close the complain without attending it. Anyway complained again on 02/08/16 for the same problem. Complaint no[protected]. They are just giving deadlines today tomorrow in a day or two. Till date no one came and the whole summer passed.

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Sep 19, 2016

Complaint marked as Resolved

Complaint resolved on 26th aug. 2016.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

IFB Industries Customer Care's response Dear Shahid,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 28, 2016

IFB Industries Customer Care's response Dear shahid

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.