[Resolved]  IFB Industries — Tl-rds 6.5 kg aqua _ fully automatic washing machine issue.

Address:600117

Dear ifb,

Myself d. Thanikavel prabhu from chennai-117. I bought ifb washing machine model ifb tl-rds on may 2016. The probelms i faced was detailed below.
Very very worst useless machine.. It wont wash and not removing light stains from cloths...
Washing quality is very poor. It is not cleaning tough stains. After rinsing also some detergents traces are there in cloths. Totally waste of money and waste machine. I bought this machine 3 months back. I feel i lost the money in the very worst product. Another big problem is often machine get off when it get shift from washing cycle to rinsing cycle or rinsing cycle to spin cycle.
I ask ifb, to stop selling this type of worst product...
You are cheating the peoples, by selling poor products.
I have posted an complaint in facebook.. But as usual they given smooth answer. No use of having this ifb tl-rds machine in my house. Kindly take back the machine, so that i can go for ifb front loading machine or else payback my money. Because the washing quality of ifb tl-rds is very poor and worst. I need solution for this issue.
Pls stop selling this useless model. May be many people in india may lose money by buying this worst machine. Main purpose of washing machine is to wash and clean the cloths in good manner. But this ifb tl-rds machine is like a wet grinder, just soak, wash the cloths for 45 mins and final cloth washing quality is zero. All the stains and dirty will remains in cloths. Useless machine. Pls take back the machine.

I need prompt action from you... Proceed to consumer court to complaint against your quality of ifb product.

Kindly take emergency action on this issue...

Note: pls don’t give smooth answers or computer generated answers...

Regards,
Thanikavel prabhu
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Oct 2, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Aug 31, 2016
Updated by thanikavel prabhu
ear IFB, yesterday[protected] your technician arraived by 5 pm and checked the machine.as per his suggestion one jeans and T-shirt was put for washing.all the machine settings required for washing was done by him.after complete washing i checked the cloths and observed same white traces of washing powder .it clearly shows that washing machine poor quality of washing.it work as a wet grinder, not as a washing machine.i attached pictures for your reference.take immediate action for replacement or pay back my money.because daily i cant waste my time, by explaining the same probelm to you.i bought this washing machine for my house hold purpose, not for doing research in quality of machine.that is IFB work to do all kind of testing and research work on their product in thier workshop.iam not able to wash cloths for past 10 days...so dont take more time to replace or pay back my money.this useless machine...ideal in my house.

Dont keep on sending technician to solve the issue.This probelm is machine quality of washing.how the technician will solve????.i need an clear answer from you...when you are going to replace the machine or give back my money...

Pls dont simply send smooth answered mails.i want the existing machine to be replaced or pay back my money...

Regards,

Prabhu
Verified Support
Sep 01, 2016
IFB Industries Customer Care's response
Dear Thanikavel,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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