[Resolved]  IFB Industries — Annual maintenance contract regarding

Address:	520012
Website:	www.1800customercare.com/ifb-washing-machine-customer-care

I am under annual maintenance contract upto25/10/2017for elena dx washing machine by paying rs-3797. I made a compliant on 13/09/2016 regarding door lock of the washing machine. Next day 14/09/2016 one person came and introduced himself as ifb representative. I show the machine. He asked what the problem is. I said door is not locking properly. He did not allow me stay near the machine. He asked me to show the amc sheet. I went other room to take the amc bill and validity paper. When i came back in few minutes, he told that now problem is solved and said the door is locking properly. Then he asked xerox copy of amc. I said him that, i do not have any xerox copy of this amc. He told that submit one xerox copy of amc or you have to pay for parts and service charges for changing the parts otherwise, he will remove the parts. I called the customer care, they also replied the same ie) you have to give one amc xerox. Since i do not have the xerox copy of amc, i paid the amount for parts and services rs 1000 instead of rs 930 because ifb representative does not have the change. I cannot do anything against this. This is the annual maintenance contract of ifb washing machine. Kindly do the needful