[Resolved]  IFB Industries — Very bad service from RP Services Sanjay Nagar Bangalore

Address:

560094

Dear Sir/Madam,
My IFB washing machine drier is not working for the last four weeks now. I booked a complaint with IFB customer care immediately (a month ago) and they sent a service technician from RP Services, Sanjaynagar, Bangalore. The technician charged me Rs. 575 for cleaning the fluff filter and went away. He also sold some Desalinating powder packets and I also gave him a cheque for Rs. 2908 for Annual Maintenance Contract (AMC). However the drier failed to work the next day. I followed up with the 'Not satisfied SMS' to the IFB customer care. But that complaint was closed. I booked another complaint and that was attended to by the same technician who now said there was a problem with the motor. The AMC cheque is dated 13/11/2016 and it is yet to be submitted to IFB. All my calls to the service technician, service centre have been proved futile. I am very unhappy with their service. This had happened once in the past and I had discontinued the AMC for the same reason. The service centre might as well be closed if it does not provide any service. Please consider this as a serious issue and direct the complaint to send another reliable service centre in Bangalore. The RP Services centre is as good as not being there. The number of the service head of RP Services Prabhu - [protected] is not reachable or is not attended to.
Thanking you,
-Vani