[Resolved] IFB Industries — Washing machine - amc and other stupid things | |||
Hi, my washing machine started making noise during dryer run and I raise complaint and someone comes home and says it would cost a lot and asked me take AMC. I do that. After that he doesn't pick up phone. I contact your call center and a new technician comes and says AMC is invalid. This trinity agencies used to be your vendor and now it's not. Whose problem is that? After that I get Rajkumar number he says he would get back.. doesn't get back. After couple of days I call back he give IFB service [protected] as he cannot do anything. This person asks for copy of bill, I mail as well. Now this phone number too no one picks up. I am given some Ravi's number, which again is switched off... I hate IFB. You are no brand and image. Can't you understand how frustrating it is to follow up after paying. I would use the machine till it runs and never come back or recommend anyone!! You guys suck!!Check complaint number: [protected] I request for refund of AMC amount and fixing of my machine! Was this information helpful? | |||
Jan 22, 2016 Complaint marked as Resolved After posting in this forum this got attention from lots of guys which my 20 phone calls to many people didn't fetch. Very sad! Treat costumer's like kings please! IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 14, 2016 IFB Industries Customer Care's response Dear Sir, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Jan 22, 2016 IFB Industries Customer Care's response Dear Sir, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Please make fake agencies do not issue any AMC. Have a check on it.
Y'day the service person came and put three packs of descaling powder without discussing and made us pay for it. Descaling is done only 3 months back. I have two packs in hand and this person didn't ask at all. Please educate your technicians and also let us know when to descale. Your descaling isn't cheap!
Thank you for all the top level guys who acted on this.. All the three stars are for you and for the product.