[Resolved]  IFB Industries — Washing Machine. AMC not honoured

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have an AMC with IFB and I lodged a complaint ( No.[protected] on 20.11.16 at 10.30 a m and was assured of somebody calling me within 24 hours to attend to the same. Since then I have made 5/6 calls enquiring why nobody has called me. At 10.30 a m this morning I called again and was told the complaint had been closed!! But was yet again assured that somebody would attend to it ' shortly '. When I asked to speak to a Supervisor I was made to wait 12 minutes on my phone and then told somebody would call me back. But nothing thus far, despite my making another call at 1.10 p m. Why do you mislead your customers ? We pay you in advance for the whole year and there is no courtesy on your part, despite this being an obligatory act under your AMC contract. I am disgusted to say the least.