[Resolved]  IFB Washing Machine — Washing Machine

Address:Delhi

Contineous problem in IFB washing machine. Representative is very very rude
Was this information helpful?
No (0)
Yes (0)
Mar 20, 2017
Complaint marked as Resolved 
Verified Support
Jun 29, 2016
IFB Industries Customer Care's response
Dear Sunil,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

Dear Team,

I had a bad experince that I want to share and need advise and help as I have beared a loss of 6-8 thousand rupees just to replace a motor.

My experience goes like...this

I have one IFB Elena washing machine which was out of warrenty, so I contacted a local vendor for service.The service technician had a through check of machine and came with a fault regarding motor.He said that motor needs to be replaced, so I agreed and paid him sum of Rs 2200 and got a receipt of same on printed bill book with 1 year warranty of motor from the vendor.

Initially it worked fine but after few days it started giving trouble again making a lot of noise and vibration.
So I called vednor again and this time he said its drum is craked and need to be replaced.But I preferred to call IFB service center this time, I got drum replaced at a cost of[protected] Rs but had an assurance from the visiting techinician from IFB that machine will work for another 12-18 months without any problem.But before replacing drum I asked IFB technician to have a through check of machine, and he said everything is working fine (motor etc) except DRUM.So I agreed to replace.

But things didnt stop here...now despite spending approx Rs 5-6 thousand my machine is not working.IFB technician visited and said motor is faulty.So I contacted vendor who replaced the motor...but he is not turning up despite plenty of calls...Even commitment of IFB technician doesn't stand right here (since he had a thorough check of machine before replacing the motor as I have insisted him to do so)

Please suggest and advise what action (legal) I can take against both the vendors so that at least I can recover my money.

Is it possible that I may approach consumer court.If yes please guide me as I am not aware of the process.I dont bother whatever hassels I may face to get my money back or things working fine as it is all hard earned money which I have spent.


For all these months I have gone through mental stress because of losing unnecessrly 8000 rs for nothing.

Please note address and contact of vendor who replaced motor:

Home Appliances Care
Shp No-8, Lower Ground
E-57, West Vinod Nagar, IP Extension
Delhi-110092 (Behind swati appartments)

Contact Persons:
Naval Tyagi:[protected]
Dinesh:[protected]
Ravinder
Sir, I logdged complaint against your service person on 22/11/2008 through this net. That complain was displayed in net immediately but Sir Now my complain details is not seen in the Net portal display area. And there is no responses from your end. So what was going in ths consumer complaint portal. Is it eye wash to make the customer as fool.

Please inform the right thing through my [protected]
Dear Team,

We purchased the IFB washing machine at Guntur. Now we transferred to from Guntur to Kurnool. Kindly provide the address of the dealer at Kurnool.

Thanks....

Rajkumar
[protected]
Since last 3 month we are doing complaints but service man is not be able to do correct machine we are giving AMC for this machine Now shall we have to go for Consumer Forum

N.S.Narula
4 Giri Nagar Extn. colony Birdupur Mehmoorganj
Varanasi
Though they mentioned within 3 working days, It is never less than 3 weeks, I have been calling left right but stilll unheard, M:[protected].Anjali
i purchased an ifb washing machine in 2010 march.now it is not working due to heavy vibration.i complaned at service station several times no response.please take necessary action.
Dear Sir,
I have made a complaint about malfunctioning of my washing machine on 10-Sep-10 and the complaint numbers are 5082673*5107950*5121224. Service team person was told that a part is to be replaced and same has been demanded.Now it is over 7 weeks and nothing has happened despite innumerable reminders.What is worse is that every time I am calling to the customer care they are telling that "our representative will visit/ they will get back on the latest position" but no one has done till date.I feeling so much inconvenience with their service.Kindly intimate to the Company to replace with new washing machine otherwise return my amount so that I will purchase other company washing machine.
Dear Team,
we want to buy a 6 or 7 kg fully automated digital front loading IFB washing machine, pls provide us list of IFB distributors at Chandigarh (Punjab) India ASAP.

my mail id is: [protected]@gmail.com
Mob no.[protected],[protected]
Dear Sir/Madam

I Vasanth Rayalu holding IFB washing machine model ELENA/07632 its under AMC vide no.5495 (ICR NO.9473) dated 19/11/10. Its repeatedly creating problem, number of times complained and your service engineers will come and do some repair and in their presence it’s working again it’s creating problem. Motor problem noted. Here I am requesting you please send the expert service engineer and get the problem solved. From last two months more than 25 times complained about the same problem.

Kindly do the needful.

Regards
V.VASANTH RAYALU
G-3, AISWARYA TOWERS, BRAMARAMBIKA NAGAR
VISHNUPURI, MALKAJGIRI,
HYDERABAD-500 047.
[protected]/[protected]

Regarding service of my microwave.

Customer Id[protected] Complain no.[protected] Not complied yet. Let me know the current status of my complain. Waiting for your early reply. Thanks.

Non Delivery of Chimney

Booked a chimney against receipt IFB/[protected]/660 dated[protected]. Items not yet delivered against date of delivery 02 dec 2014 . No action has been taken so far even after continuous reminders.

Washing machine earth fault, trips elcb while spinning

Washing machine got earthed while spinning operation, it trips elcb

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6867
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information