[Resolved]  IFB Industries — Washing machine not working for 2 months

Address:

Amravati, Maharashtra, 444602

Dear Sir/Madam

Subject: Repairing of washing machine (Elena 5kg)
Reference: Ticket no.- [protected] dtd 13.07.2016, [protected] dtd 06.08.2016 and [protected] dtd 02.09.2016.

My self Prashant B Raut, presently staying at Amravati, Maharashtra State.
This has reference to the above mentioned complaints raised by me, My washing machine is not functional for last 2 months. Even after repetitive calls and complaint raised, machine is not yet repaired.
I contacted your technician Mr.Prashant Jharbade, Amravati region. He visited & inspected the machine in july-2016 and inform that timer is malfunctioning and same has to be replaced. He told that he will order the timer to pune office but till that nothing has done. Whenever I call your technician, he gives excuses that “timer not available…timer came but for other model…it will take time to get timer..you can talk to amravati centre…and so on. I called up your Amravati centre and talked to Mr.Sahbaj (contact no-[protected]) and requested him to look in to it but there’s no result. You Amravati personnel gave me Pune centre’s no and asked me to keep in touch with Pune centre. I also contacted your Pune centre person Mr.Azlan (contact no-[protected]) on 02.09.2016 and he informed that he will send the timer to Amravati within 3-4 days but till today nothing has been done. I am trying to contact your pune centre personnel but there’s no response. Even he doesn’t respond to my phone calls and SMS.

Request you to kindly look in to the matter. I was very much interested to replace my washing machine to another IFB this Deewali. At least let know if I should wait for my washing machine to get repaired or get it repaired through any local technician (which I don’t want to). Kindly revert urgently or at least forward this complaint to concern department/customer care. Please extend your help.