[Resolved] IFB Industries — Washing machine service complaint is not taken care

NabinBabu

Address:

603103

This is regarding a complaint ticket - [protected] It is almost 12 days since the complaint ticket was raised, but so far no one from IFB bothered to rectify the issue. I have contacted the customer numbers multiple times during this period and even reached out the area manager 5 times . But the response is always pathetic. They always say that they will come, but never came.I am very much disappointed and annoyed with the response so far.Being such a leader in the home appliance industry, I did not expect IFB to respond like this to customers.

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Jan 20, 2016

Complaint marked as Resolved

At last the issue is fixed after 18 days of waiting . The funny part is the the nature of the fix was very minor which took 10 mins for the technician to fix.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2016

IFB Industries Customer Care's response Dear Nabin,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 20, 2016

IFB Industries Customer Care's response Dear Nabin,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team