[Resolved] IFB Industries — Worst service by IFB - Problem not resolved more than 2 months | |||||
Dear Sir, I am customer of IFB Washing Machine. I have registered a old complaint No: [protected] on 18th dec 2015 & new complaint no: [protected] (washing machine model: IFB Senator Front LOAD 6 Kg) and it is not under warranty. After several follow-ups, finally the IFB service man came and check the machine problems, they told us to replace the main motor and some few spares and the cost would be around Rs. 8050/-. The same amount Rs.8050/- paid on 10th jan 2016 for the spares replacement. But the problem not resolved, again we have registered complaint, but they not ready attend the problem. We tried to contact manager and service man but irresponsible answer from them, even they are asking & shouting us " why you are calling". when ever we call to toll free number they open new complaint number and they closed old complaint number. Finally, the service man came after several follow-ups and mails. Again, they told us to replace some spares but they are not giving us the confirmation for the problem rectification. 1) IFB office- VISHAKA ENTERPRISES Location: #11, Venkatasamy Street, Selaiyur, Chennai-600073. 2) Manager No: [protected], Name: Karuppannan 3) IFB Service man No: [protected], Name: Vignesh I told them to refund the paid money for the spares OR resolve the problem. But they are not at all listen and not ready to attend the problem. They forced us to take AMC for this machine for the problem rectification. I thought IFB is world no:1 company for washing machines, but very worst service .I don’t know why the people expecting world no:1 with worst service, you people don’t know and not able to identify the problems. We are following with this service centre more than 2 months. But the problem not resolved. Kindly look into this issue and resolve the problems. Regards, Someswaran.K - Mobile no: [protected] & [protected] Complaint no: old no: [protected] & new no: [protected] Customer Id: 3837415 Was this information helpful? | |||||
Mar 10, 2016 Complaint marked as Resolved Dear Sir,
I am customer of IFB Washing Machine. I have registered a old complaint No: 1101256107 on 18th dec 2015 & new complaint no: 1101599612 (washing machine model: IFB Senator Front LOAD 6 Kg) and it is not under warranty.
After several follow-ups, finally the IFB service man came and check the machine problems, they told us to replace the main motor and some few spares and the cost would be around Rs. 8050/-. The same amount Rs.8050/- paid on 10th jan 2016 for the spares replacement. But the problem not resolved, again we have registered complaint, but they not ready attend the problem. We tried to contact manager and service man but irresponsible answer from them, even they are asking & shouting us " why you are calling".
when ever we call to toll free number they open new complaint number and they closed old complaint number. Finally, the service man came after several follow-ups and mails. Again, they told us to replace some spares but they are not giving us the confirmation for the problem rectification.
1) IFB office- VISHAKA ENTERPRISES
Location: #11, Venkatasamy Street, Selaiyur, Chennai-600073.
2) Manager No: 8695084459, Name: Karuppannan
3) IFB Service man No: 8807590900, Name: Vignesh
I told them to refund the paid money for the spares OR resolve the problem. But they are not at all listen and not ready to attend the problem. They forced us to take AMC for this machine for the problem rectification.
I thought IFB is world no:1 company for washing machines, but very worst service .I don’t know why the people expecting world no:1 with worst service, you people don’t know and not able to identify the problems.
We are following with this service centre more than 2 months. But the problem not resolved.
Kindly look into this issue and resolve the problems.
Regards,
Someswaran.K - Mobile no: 9789081455 & 9500088249
Complaint no: old no: 1101256107 & new no: 1101599612
Customer Id: 3837415 IFB Industries customer support has been notified about the posted complaint. Verified Support Mar 11, 2016 IFB Industries Customer Care's response Dear Rajkumar, We regret the inconvenience caused to you. However, to fix your machine and make it operational we need to replace spare part for which we have already given you the estimation for repairs. Charges as per our regular pricing would be applicable. Do let us know when you would like us to fix your machine and we would be more than happy to help. Once again, we regret the inconvenience caused and assuring you our best services. IFB Team Verified Support Apr 07, 2016 IFB Industries Customer Care's response Dear Avinash, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Apr 07, 2016 IFB Industries Customer Care's response Dear Avinash, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||||
 3 Comments | |||||
Comments
My name is Manda.Avinash Reddy, (Advocate )Karimnagar District of Telngana State. I am purchase TL65SDR 6.5 Washing machine Date[protected].cost of Rs.19000/-.SRI KRISHNA APPLIANCES Exclusive show Room of IFB. Installation Date[protected]. My machine is not working 2-1-2016. output wetter problem. I am call to customer service 6-1-2016complaint registered Ticket no [protected], Technician was comming 9-1-2016.temporary solve. The Problem is repeated[protected].I am call customer service call Ticket now.[protected].I called so many time's local service center DHARANI SERVICES KARIMNAGAR ([protected], [protected]).There is no response. I called in customer service so many time's each time they rise a complaint ticket and promised technician follow up within 24hours but nobody care to call me to update about visit or delay in Vista been more than 2months. Complaint ticket number [protected], [protected].
Reply
Very poor services by IFB. A service man come and collect Rs.590/- And told shock observer is the problem need to be replaced. And estimated cost of Rs.2500/-. Since 9 days passed, he didn't come and replaced. I called 3 days once, he is telling stock not available.
IFB Industries Customer Care's response, Aug 7, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Alwys's reply, Aug 7, 2018
Please find the form submitted by customer Alwys Robinson
Under Warranty on
Customer ID
First Name Alwys
Last Name Robinson
Mobile Number 8056005348
Email [email protected]
Address Line 1 F2, Meenakshi Flats, Muthuvellar Street,
Address Line 2 New
Pincode 600063
State Tamil Nadu
City Kanchipuram
Product Category Washing Machine - Front Loading
Model Senorita Aqua SX 6.5 Kg l 1000RPM
Source of Purchase IFB Dealer
Query Your engineer come on 28.07.18, and said shock observer is the problem. And recommend to replace shock observer, Cost is Rs.2500/-. Also he collected Rs.590/- as a service charges. He said this is valid for one month. And also he forcing me to take AMC for two years for Rs.6, 000/- I called on 04.08.18 and 06.08.18. But he said stock is not available. I know IFB is a good company, But why this is happening. It will affect the IFB sale / IFB Brand name.
Complaint (If Any) Sock observer to replace
Thank you
IFB Appliances Team
Under Warranty on
Customer ID
First Name Alwys
Last Name Robinson
Mobile Number 8056005348
Email [email protected]
Address Line 1 F2, Meenakshi Flats, Muthuvellar Street,
Address Line 2 New
Pincode 600063
State Tamil Nadu
City Kanchipuram
Product Category Washing Machine - Front Loading
Model Senorita Aqua SX 6.5 Kg l 1000RPM
Source of Purchase IFB Dealer
Query Your engineer come on 28.07.18, and said shock observer is the problem. And recommend to replace shock observer, Cost is Rs.2500/-. Also he collected Rs.590/- as a service charges. He said this is valid for one month. And also he forcing me to take AMC for two years for Rs.6, 000/- I called on 04.08.18 and 06.08.18. But he said stock is not available. I know IFB is a good company, But why this is happening. It will affect the IFB sale / IFB Brand name.
Complaint (If Any) Sock observer to replace
Thank you
IFB Appliances Team
Alwys's reply, Aug 7, 2018
[email protected] <[email protected]>
To:
[email protected]
28 Jul at 11:07 AM
Dear Mr. Alwys,
Thank you for contacting IFB Customer Service.
We have registered your complaint, the complaint number is 1001812219.
We have also escalated the concern to our branch office to have it attended.
Regards,
Treza Faria
IFB Customer Service
To:
[email protected]
28 Jul at 11:07 AM
Dear Mr. Alwys,
Thank you for contacting IFB Customer Service.
We have registered your complaint, the complaint number is 1001812219.
We have also escalated the concern to our branch office to have it attended.
Regards,
Treza Faria
IFB Customer Service
Very poor services by IFB. A service man come and collect Rs.590/- And told shock observer is the problem need to be replaced. And estimated cost of Rs.2500/-. Since 9 days passed, he didn't come and replaced. I called 3 days once, he is telling stock not available. And also he forcing me to get AMC of Rs.6, 000/-.
IFB Industries Customer Care's response, Aug 9, 2018
Verified Support
Dear Sir/Madam,
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Alwys's reply, Aug 9, 2018
Also 3rd time I called on 07.08.18, He didn't lifted the phone. Alwys
IFB Industries Customer Care's response, Aug 10, 2018
Verified Support
Dear Sir/Mada,
We tried to call on 8056005348 number but unable to reach. Our technician has ractified the issue. Kindly observe the machine and write us back incase any further assistance.
Regards,
IFB APPLIANCES
We tried to call on 8056005348 number but unable to reach. Our technician has ractified the issue. Kindly observe the machine and write us back incase any further assistance.
Regards,
IFB APPLIANCES
Alwys's reply, Aug 10, 2018
After 13 Days, Today Technician come and corrected the problem. He changed the Shock observer cost of Rs.1, 800/-. And changed the water filter cost of Rs.1, 850/-. Thanks for Your good services.
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