[Resolved]  IFB Industries — Worst washing machine and worst service center in ahmedabad

Address:

Ahmedabad, Gujarat

1. I have bought IFB 6.5kg washing machine before around 2 month back. it was working fine for 1month then after i t is not washing cloth properly. So i have file a complaint before around 20 days. but till issue is not get resolved. But what i have seen in 20 days, is horrible that IFB customer service is too worstest i have ever seen for any company... Below is the detail : 1) When I field a complaint 2-3 time, with out my permission they converted it to resolved and not getting proper answer from customer care... Now they said used very costly powder around rs 500 and used company's liquid. 2) One a technician came to home and ask to start washing machine I will be back in 1.30 hour to check result but when we call him back he has switched of his mobile and never came.. 3) On this Saturday I called the main technical head some patel is there. He told me person will visit in between 12 to 3 today I have applied half day leave to my office but when I call at 3 he told me he is busy somewhere so not able to visit today... this is height of irresponsibility 3) So I have called to customer care and got number of ankit dave(in charge of Ahmedabad center), So as per our discussion he has to sent technical person on this Monday but due to some problem I have called up the technical person and also drop message to dont come today... but still came around 3 pm without informing us(Usually he has to come 9AM on the morning), So I called to Ankit Dave today about my problem he told me that he will ask to technical person to call you but till time I haven't receive call from him... and when I called him he is not picking my call. this is such a ridicules. By this we can identify that if main person from service center is such irresponsible then how staff is... Now I am fed with your product and service. Even price is higher than other product quality is bogus. We have many more option in market rather than IFB and I will surely tell the people through social media and verbally that never buy IFB product.. Please tell me how can I provide washing machine back. I dont want it and I want my money back... I will rather buy from samsung, LG etc... Washing Quality of IFB washing Machine.. We have drop washed cloths under clean water after wash from IFB senorita aqua SX 6.5 kg washing machine and found this much of detergent in cloths... This has been done under their senior technical engineer from AHD and still they said this much of detergent will stay from machine.. Poor result of machine...Think before buy IFB washing machine...check it 2. IFB Appliances your technical person named Ankit Dave told us don't use detergent only used our liquid .Is this means you are raise question on quality of Surf Excel India & Surf excel matic powder or any detergent company.At last visit Mr. Ankit Dave had came with Surf Excel Matic for IFB Appliances with symbol . Are you saying that surf excel is not provided better quality of power for front door washing machine??? Why you are saying prefer our detergent liquid which is more powerful than surf excel... Than I think crores of people are using surf excel powder for their washing machine... Why your machine is not able to reduce all the powder from cloth... As per your comment it seems surf excel need to improve their powder quality...Then really surf excel need to improve their quality to reach expectation to your washing machine...Here i am sharing a letter written by Mr.Ankit Dave senior technical person of IFB Appliances Ahmedabad, Gujarat. with IFB Appliances & Surf Excel Matic & Surf Excel India. 3. IFB Appliances & Surf Excel Matic &Surf Excel India Then really surf excel need to improve their quality to reach expectation to your washing machine...we did not said but indirectly IFB Appliances person named Mr.Ankit Dave and kashyap bhatt 's teams ahmedabad, Gujarat was said indirectly please check that letter .Because we are regular customer of Surf Excel India & Surf Excel Matic since 6 years. i think IFB Appliances have to time take audit for your technical team of Ahmedabad, Gujarat.