[Resolved] IFB — Irresponsible service | |||
I had a issue with start button of IFB top load washing machin.So i did the following. I had search in net for IFB service center in Bangalore. i got this address and i called them AB Electricals - IFB Washing Machine Service Center in BangaloreNo.282, NR My Sugar Bldg, J C Road, Bangalore - 560002Mobile: [protected] He has sent a person who has just cutted all the wires from my machine now an other IFB center guy is saying this will cost you around 5to 6 thousand to replace the board and the wires are cutted. Please let me know y should i bare the irresponsible services like this. Was this information helpful? | |||
Mar 18, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 17, 2014 IFB Industries Customer Care's response Dear Ms. Neelufur, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team Verified Support May 21, 2014 IFB Industries Customer Care's response Dear Ms. Neelufur Khan, This is to kindly inform you, that we can fix your machine and make it operational by replacing wire harness and board as per our regular pricing as it was repaired privately earlier and not through IFB authorised service center. We sincerely regret the inconvenience caused to you in this regard and once again assure you our best services in future. IFB Team | |||
 6 Comments | |||
Comments
And my machine is there in warranty period.
IFB customer service person just visited to see the machine condition, and washed up his hands along with his bangalore manager saying that we are not responsible if local guy visited already, but the first guy visited is an authorised IFB person, and by the way never mentioned any where in any bill or warenty card, that the resposibility will waved of if any local person visited the machine.really speaking its very very bad service they are providing and also, the way there representstives speak very rudely specially some robert guy
As I said you earlier the guy who first visited and cutted all the wire was from an IFB Service center.
As below mentioned address.
AB Electricals - IFB Washing Machine Service Center in Bangalore No.282, NR My Sugar Bldg, J C Road, Bangalore - 560002Mobile: [protected]
I want to know how the above mention guy is local and not from IFB center.How can we differentiate who is authorised when they had clearly mention "IFB Washing Machine Service Center in Bangalore".
Please clearify this.
As below mentioned address.
AB Electricals - IFB Washing Machine Service Center in Bangalore No.282, NR My Sugar Bldg, J C Road, Bangalore - 560002Mobile: [protected]
I want to know how the above mention guy is local and not from IFB center.How can we differentiate who is authorised when they had clearly mention "IFB Washing Machine Service Center in Bangalore".
Please clearify this.
the draining process of my machine is not working properly...after completing the washing process, the water is not drained out from it.
8 months ago a serviceman came and checked it, he said the sensor is complaint and have to replace it. he said he will replace it when it is available and made something on it for temporary working.. some weeks it worked and reached the old condition..
2 months ago (18th march 2015) I go to the service center and told the matter and the problem is its sensor. At the same day evening one come and check the machine and told me the complaint is its sensor. i said him I already told it. he replied he only came for just confirm the complaint and not for repair it
next day he came for replacing the sensor.. after one hour of working he said the sensor is not matching for the machine... he will order for the matching one and it will take days.
few days later I called him and enquired, he said he ordered but not get it..
again 1 month gone, I again went to service center (29th April 2015) and told the things. they said they forgot that thing, the sensor is got there
and will repair it very next day. now 10 days again turned..No action from anywhere..., the machine is resting there...
8 months ago a serviceman came and checked it, he said the sensor is complaint and have to replace it. he said he will replace it when it is available and made something on it for temporary working.. some weeks it worked and reached the old condition..
2 months ago (18th march 2015) I go to the service center and told the matter and the problem is its sensor. At the same day evening one come and check the machine and told me the complaint is its sensor. i said him I already told it. he replied he only came for just confirm the complaint and not for repair it
next day he came for replacing the sensor.. after one hour of working he said the sensor is not matching for the machine... he will order for the matching one and it will take days.
few days later I called him and enquired, he said he ordered but not get it..
again 1 month gone, I again went to service center (29th April 2015) and told the things. they said they forgot that thing, the sensor is got there
and will repair it very next day. now 10 days again turned..No action from anywhere..., the machine is resting there...
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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My contact details are
Phone no: [protected].
Postal Address:
Neelufur khan
#25, 3rdMain,
Bismillah Nagar,
BGRoad,
Bangalore-560029.
LandMark ;exact opposite to SBI ATM.