[Resolved]  IFB — No response even after one month of registering of a complaint on the washine machine

Address:

Bangalore, Karnataka

My washing machine, IFB senator 6kg, is under AMC. I registered a complaint on 16 January 2015 (Ticket No[protected] and the next day two technicians came and told that the tacho has gone bad and the same would be replaced within a week. SInce they did not turn up even after fifteen days I contacted[protected] several times, almost on a daily basis and the received the same answer that a technician from the service would visit within 24 hours and set the problem. SInce nothing was happening I sent an e-mail to the websupport on 10 Feb 2015 and I was promised that they would take the necessary action. I was given a new tickect number 14891269. After my second e-mail to them a technician visited on 12 Feb and told me that the motor needed replacement and he would come on Saturday and replace it. He also told that the old complaint is closed. How could they close the old complaint without resolving it? Since I was not satisfied with his answer I again contacted the websupport. Around 4PM someone from the Bangalore office called and reassured me that the machine would be repaired on Saturday definitely. Since it did not happen I again sent an e-mail to the websupport. I am yet to receive a response. Today I called[protected], the number from which I received a call on 12 Feb I realized that they have not done any thing regarding the complaint. It is one month (31 Days) since the complaint was registered.