[Resolved]  IFB — No response from service station even though my washing machine was under maintenance contract

I have been compelled to send this mail at last. Really frustrated with kind of service and response we have been getting from service station. My complain ID is 13827419 that was lodged on 7th Aug 2014 ( very well within maintenance contract) and again reminder were given on 19th and 25th Sept on call center apart from calling every day on service station in Vadodara. I am sorry to say, I wasted my money making calls to service station and all in vain. Daily we are getting false commitment from service station and last commitment was to provide service/repair on last Saturday ( 27th Sept), but no body turned up on that day. Even toady morning we called up service station and the reply was “two man has already left and will reach to my place soon”. Till evening no body turned up and final response was technicians forgot to carrythe spare part. In the process, the situation today is such that, the washing machine has totally stopped working. This is merely because of negligence in attending the problem on time. Today is 29th Sept and complaint was booked on 7th Aug. It really surprised me that it can happen with reputed company like IFB. Now I don’t see any reason why I should not take any further action and will not let it go like this unless my washing machine is repaired to full satisfaction. I don't know if IFB have any system to track if the complain is resolved/attended or not. Would appreciate your quick response on the matter. Regards