[Resolved]  IFB — No response to complaints even with AMC available

Address:Bangalore, Karnataka

My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints to the customer care number 1860xxx has had no effect. They have effectively palmed off the problem to their franchisee (I guess) Deepa Enterprises. My horrible experience with IFB servicing is not the first time. But then I did not know this when I purchased the washing machine. I have faced similar apathy from the company for my dishwasher too. My advice to those reading this would be - NEVER EVER buy an IFB product. But now, since I have already paid for the AMC, I need them to fix the problem. I am ready to take them to Consumer Court, if I need to.
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Mar 30, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2014
IFB Industries Customer Care's response
Dear Malteesh,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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