Address: | Bangalore, Karnataka |
My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints to the customer care number 1860xxx has had no effect. They have effectively palmed off the problem to their franchisee (I guess) Deepa Enterprises.
My horrible experience with IFB servicing is not the first time. But then I did not know this when I purchased the washing machine. I have faced similar apathy from the company for my dishwasher too. My advice to those reading this would be - NEVER EVER buy an IFB product.
But now, since I have already paid for the AMC, I need them to fix the problem. I am ready to take them to Consumer Court, if I need to. Was this information helpful? |
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