[Resolved]  IFB — No service support

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I am using IFB washing machine since last 7 years. I am having AMC contract for service support with the IFB company. My customer ID as per company records is 1371233. My washing machine is not working due to some problem. I registered a service request through the companies customer support. My service request complaint number is 11880727.I registered complaint on October 30th 2014. I did not get any service support call from the company authorised service centre even after escalating the issue to the company over mail and multiple calls to customer support. The customer support person provided us a Area manager number and asked us to contact him. When we contacted him, they sent a service person with a motor. The service person came here with out knowing the issue and started removing the motor. Then he realized that the drum is also fault, he said he need to bring the drum or so (not sure on the spare parts name). He said he will fix it next day. But yet to turn up. We made multiple calls to the Area manager, but still there is no response and the Area manager is not picking the call at all. We depend on the washing machine for our daily washing requirements. Since I did not get support from the company, it caused me a severe mental stress and health issues. Kindly help me to resolve this issue. Regards, Siva.