[Resolved]  IFB — NON-FUNCTIONING OF WASHING MACHINE

Address:

Krishna, Andhra Pradesh

SIR, WE HAVE A SENATOR WASHING MACHINE PURCHASED 3 YEARS AGO. IT IS STILL IN WARRANTY PERIOD. SINCE ONE WEEK, MANCHINE IS NOT WORKING PROPERLY AND WE HAVE SUBMITTED A COMPLAINT IN CUSTOMER CARE AND COMPLAINT NO:14258859. THE MECHANIC ARRIVED ON MONDAY, SEARCHED FOR THE PROBLEM AND REPLACED TWO PARTS. BUT STILL THE MACHINE IS NOT WORKING AND HE SAID THAT THE MOTOR IS DEFECTIVE & IT WILL BE CHANGED WHEN THE DEVICE COMES FROM GOA. THE CUSTOMER CARE STAFF IS NOT RESPONDING TO THE CALLS PROPERLY IN A DESCENT WAY AND GIVING ANSWERS IN A RECKLESS MANNER. PLEASE SEE TO THE PROBLEM AS FAST AS POSSIBLE. THANKING YOU, LAKSHMI CONTACT NO: [protected], [protected]