IFB — Not getting service for microwave oven under AMC

Address:

Bangalore, Karnataka

I have microwave oven ( model no 20pg2s) from IFB.I have an AMC No. 8043 dated 26/10/2013 with IFB for the period of 2 years. I have raised a complaint on 2 march 2015. The service request number is 15033282. The service people came for checking the machine on 4 march. He did not accept that there was a complaint raised for microwave oven. I called up the local contact point then he said he will check. Next day he said someone will visit the house. Like this he toyed with my time for 2 weeks. When i called up on 18 march 2015 on customer care number[protected], i came to know that the complaint had been cancelled.The first question is how it was cancelled . He then raised another complaint number 1513919. God knows how much more time will it take.