[Resolved]  IFB — Not responding for our compliant customer code: 3055796( compliant old ref.no. 16166605 August & new compliant ref.no[protected]

Address:

Guntur, Andhra Pradesh

we purchased a IFB washing machine in 2011, which has warranty up to October of this year even we are in warranty period we paid for AMC in advance to cover from october'2015. we experience a problem with heater of washing machine and made compliant to your service people with ref.no. 16166605 in August but your technician visited after launching 15days of compliant, and verified all of our papers and machine and informed that with in no time replace the heater but till now they didn't come back many times we made telephone calls they are saying this day and that day they come and repair the machine but till to day it is not happened. To day i made a call to your customer care and requested to respond, surprisingly that executive informed me that my earlier compliant was cancelled in the month of August it self, i got confused that with out repairing the washing machine how can you cancell my compliant if you cancell that why your local executives are making me fool by saying every day that they come and do the need ful to repair the machine. i wonder about the irresponsibility of your grievience redressal system. is this the way to behave with a customer who paid for AMC before the expiry of warranty period???? I requested your customer care executive to escalate my compliant as it is not solved he gave ref. no. 16354677. i request to take necessary action to solve my compliant and stern action against the persons who delayed and bluffed us by saying every day that they come and repair the machine.