[Resolved]  IFB — Not satisfactory attendance of washing m/c ergo6512r

Address:

Vadodara, Gujarat

I have complained on 30/06/2014 for angular washing m/c ergo 6512r whose cap on the bolt of drum was come out. 1) complain no 13248658 was generated on 24/06/2014. Service person visited and inform that same spare is not available hence we have indented from ahemdabad, after constant follow up informed, we have indented spare from factory @goa. 2) again in reply to sms feedback on 23/07/2014 when i have replied not satisfactory completion of compilation of job 3) on inquiry at toll free complain no on 24/07/2014 we have been informed, as per their record our complain was attended & closed on 30/06/2014 4) new complain no 13419209 was generated on same day i. E. 24/07/2014. 5) during visit on 04/08/2014 ifb service eng. Informed bolt on drum was not in position to open, hence though our objection they have fix cap with m-seal solution instead of replacing drum in warranty period. 6) my objection for closing complain on 30/06/2014 was mention in customer sheet in which they have taken my sign. Photo copy attached. 7) on 1st of march on ring up to vishal enterprise his service eng. Visited & inform replacement of drum is required so please talk to owner of m/s vishal enterprise mr. Pant i have talked to him he request to lodge complain again tall free no. 8) again i have lodge complain on 20/03/2015 with complain no 15155460 which was visited by m/s delight services rep. & informed that in such type of cases only replacement of drum is only remedy and now this m/c is out of warranty from dec 2014 charges for replacement of drum is @ 9000rs. My feeling - when it was in warranty why drum was not replaced in june 2014. - how my complain was closed without attending. - when i have specifically taken objection in service call latter why ifb had not reacted? - for a same complain how many time i have to pay service charge. - even today your service representative visited take service charge & close the complain which was came to my knowledge when i received sms indicating satisfactory attendance of complain, i have already replayed for no. -looking to all above fact you are requested to replace the necessary spares & attend the M/c without taking any charges as same was not attended properly in warranty period. On mail by me to [protected]@ifbglobal.com on 3rd april 2015 i recd reply on 07/apr 2015 Dear sir/mam, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. Then no further answer Even on 18th & 27th april i have send reminder. No answer. Devesh shah Mob [protected]