IFB — Pitiable service

Address:

Bangalore, Karnataka

I have a IFB Elena 5Kg front load machine. My washing machine is in Annual maintenance scheme. My Customer Code is 10697335. In the month of August 28th 2014 I gave a complaint that my machine was malfunctioning. The complaint number is 13665293. Within a day (29/08/2014) One technician (Name-manjunath) came and diagnosed that timer has to be replaced. And he said that I will come tomorrow9Next day) and do the necessary action. He did not turn up for 9days. After 10day I lost my tolerant I heatedly called customer care and they gave me area manger contact number. I called to the area manger Mr. Vignes [protected] he sent one more Technicians (Name- Pradeep) (10/09/2014) and again he diagnosed that timer has to be replaced. After that there is no response for another few days. Again I called customer care and Mr. Vignes [protected] more than 3 time, finally he sent one more senior Technician on 14/09/2014 Mr Ragavendra [protected] also did not fix the problem and again he diagnosed that Timer and one more part Pump has to be replaced and he promised that within 19/09/2014 both parts will be replaced. I was waiting till 19/09/2014 nobody respond even did not bothered to call me. Then I called customer care and Mr. Ragavendra [protected] I remind the problem, he said that the replacement part (Timer and Pump ) both has to be take it out from the machine and surrender faulty part at office then only we will get the new timer and pump for your machine. Now my question is. How come that senior technician did not aware of surrendering faulty part at office to get the replacement and why he did not took the faulty parts when he diagnosed at that time. Its look like he purposefully wastes my time and his time too. Every day I can’t follow IFB service person by calling. I can’t afford for washing clothe at laundry. I want them to rectify them to rectify the defeats immediately. Otherwise I have no choice rather than going to consumer court (For your information I already spoken to National consumer Forum ref. No is 537867)