[Resolved] IFB — poor after sales support

anilsharma154

from Amritsar, Punjab

Address:

Pathankot, Punjab

I bought ifb elite aqua sx on 20/10/2014 and same day i requested for demo. I called more than 6 times in next few days for demo and finally technician visited on 25/10/2014 for demo. Due to Electricity problem, I could not start machine on that day. On 27/10/2014 we started the machine first time and came to know that the machine is defective and taking water continuously and i requested for service request. Customer care person given me number of Technical Person Mr Gurdeep and I contacted him and explained him the situation and he promised me to solve the problem. After that I waited for service persons and tried to contact Mr Gurdeep but he is not responding my phone calls now.

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Apr 2, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2014

IFB Industries Customer Care's response Dear Mr. Sharma,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team