[Resolved]  IFB — Poor customer service and Technician is not responding and looted us of 4000rs

Address:

Mysore, Karnataka

The washing machine was not working so we called IFB customer care and a technician was sent on the same day which was friday, He checked and said the silencer of the machine was broken and he had to repair it. Actually the problem was that the knob rotating and it was always at the start and was not moving to the end. When we said the problem was something else he insisted that it was the silencer and made us take the insurance and took 4000 rupees saying the machine will be repaired by monday. But he dint turn up, and we had to call him again he said that it would take 4-5 days. Still he dint turn up so we had to constantly call him then he finally came on the 6th day and replaced the silencer. But that dint fix the problem so we called him again and he came after two days and said he would come with the new knob and get it replaced, Now its almost 4 days and still he keeps saying that he would turn up the end of the day but we have no clue when he is going to come and fix it. When we call the customer care they just raise a new complaint rather than trying to solve the problem.