[Resolved] IFB — Poor service and non availability of spares | |||
Dear Sir I am very much disappointed with the after sale service IFB is providing. I am having an IFB microwave model: 25SC2. One year back I had to change some defective part of microwave oven. Now my microwave is again under repair. It's been almost one year since it's not working. The plastic knob in the center of the compartment which rotates the plate melted away. So the dealer had to replace the plastic part...but till date the part is not available. Now recently they asked me to replace the motor to the new model so that the suitable plastic knob will be available. I have to pay for both motor and the plastic part. (cost of plastic part is only 50rs and motor 1500rs) So far there is no response from the dealer. Is this the way IFB should treat its customer. I have been using IFB home appliances from last 15 years. This is my first bad experience with IFB. Now I am going to file complaint in consumer court against IFB. Dealer:QRS Retail Ltd. Invoice No:[protected] Invoice date: 29/06/2008 customer code:0003941 Regards Anand Mohan mob:[protected] Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Mar 24, 2015 Ms. Legal Page Writers Customer Care's response Dear Sir, We have gone through your complaint.
Please send us the details on : [protected]@filemycase.in and adv.[protected]@gmail.com
We follow the following process to resolve your complaint:
A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly.
B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court.
C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court. We have resolved many complaints for several customers in the past. Please visit www.filemycase.in For more information you can call us on +91-[protected] Warm Regards, Mohit Popli
Verified Support Mar 26, 2015 IFB Industries Customer Care's response Dear Anand, We are sorry for the delay occurred.Your issue has been taken to the concerned department, we will revert you soon. IFB Team. Verified Support Apr 01, 2015 IFB Industries Customer Care's response Dear Anand, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||
 3 Comments | |||
Comments
Dear Sir
How could you tell me that my problem is solved. It still exists. Your dealer couldnt find spares for my microwave oven. I am filing my customer complaint in consumer court. I hope I'll get justice through judiciary.
How could you tell me that my problem is solved. It still exists. Your dealer couldnt find spares for my microwave oven. I am filing my customer complaint in consumer court. I hope I'll get justice through judiciary.
Dear IFB Team,
My problem is solved after long one year waiting. Thanks to the IFB goa customercare for resolving the issue.
Regards
Anand Mohan
My problem is solved after long one year waiting. Thanks to the IFB goa customercare for resolving the issue.
Regards
Anand Mohan
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Next week I am filing a complaint in consumer court against the dealer and IFB through my cousin who is lawyer.
Regards
Anand Mohan