[Resolved]  IFB — Poor Service

Address:

Alappuzha, Kerala

I am one of the users of IFB washing washing machine. My machine got struck with a problem one and half months ago and reported the concerned authorisation or dealer who had a look at the machine three weeks before but they couldn't rectify it . He is blaming on poor availability of spare parts. The problem with the machine is regarding the Filter.Few days back I got call from Alappuzha Service centre, They informed me that they will come on Saturday afternoon.Myself and my family waiting for them, but I was waiting till 8pm.Tomorrow I received a call from some other number and asking my availability.At that time I am outstation so I request them to come on tomorrow.Till this time I am not received any call from your Service department or Customer care centre which is located in Alappuzha. I never expect this kind of poor service from a company like IFB. Kindly rectify my issue ASAP.