[Resolved]  IFB — Poor Service feed back with IFB

Address:

Thiruvananthapuram, Kerala

I have been facing a very bad customer service experience with the IFB Microwave . My Oven has an heating problem since the food items are not getting heated . I called the customer service on August 22nd and book a complaint about this [Request #11676057] issue and they offered me a speedy resolution, i took their word and on week one guy from the IFB local support[Trivandrum] called me and then he came to my home to see/find the issue with the Oven.He informed me that the magnet should be replaced and he made sure me that he will get this done in two days time and he gave his mobile number as well . But after two days i called him and he said he will call me back and that never happened and i have been trying to reach him several times but he never picked up the phone . Later i called the Customer service and i informed about this issue and they said my earlier ticket was cancelled without solving the issue . I asked about the reason again they said they will raise a new request and will get this fixed asap . I felt very bad about the service since they didnt provide me a resolution and they closed the ticket . I spoke their manager PRAVEEN and he assured me that he will look in to this case and will provide a resolution in maximum of one week time . But that too a False promise to me and i was again called them and they raise a new complaint [Request #11750964] on Sept 17th . They shared a Trivandrum IFB Care, Jagathy Kochar Road number .I called them and spoke to Anjana from the desk and she said she will inform their marketing manager Suresh Kumar and he will call me back . But that also a False promise . No one called me back and the issue remained unsolved . Again i called the Customer care and i was irate and then spoke to Shiva [Sr. Tech] from the desk and he informed me that on or before Sept 30, 2014 the issue will get fixed . Again a False promise . Nobody called me back . I again called them today and spoke to Antony and he also repeating the same part as it will get fixed soon ... so no clarity on When or who and about the time, nothing is specified Here i have lost my money and as well as my time for calling this guys to get an issue fixed i had make lot of phone calls for the same but nothing happend . Nobody called me back and no update .. Is this the way that an customer be treated .. Felt very bad and down with the pathetic service of these guys ... Hence iam raising this as a complaint against the service for IFB and i would like to know what would be the action that i can take against these people Thanks Madhu Madhavan