[Resolved] IFB — Poor servicing regarding handling of complaints

Yatin Sood

from Patiala, Punjab

Address:

Shimla, Himachal Pradesh

I Yatin Sood, Mb.No: [protected], use IFB's Elena Steam fully automatic washing machine. Recently its power supply part needed to be replaced and your representative had visited my place and had assured me that the required part will be delivered within one week of his visit. And now it has been more than two weeks neither I have received it nor I have got any information regarding its status of delivery. I am seriously disappointed with the services and I feel its pathetically poor. Client is totally unaware with the services and at times it becomes so difficult to get to your service stations. IFB being such a big international brand should hold some credibility towards its clients.I hope to hear from your side as soon as possible. My complaint no is 15113685

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Mar 24, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2015

IFB Industries Customer Care's response Dear Yatin,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Apr 08, 2015

IFB Industries Customer Care's response Dear Yatin,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email
id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.