[Resolved]  IFB — Regarding complaint number 13511884 not fixed since 06 aug 2014 - ifb diva model customer id: 3705203, (under annual maintenance contract)

Address:

Indore, Madhya Pradesh

1. harassment: ifb does not seem to have the ability to attend to the call within 24 hours. ifb technician not attended the call after more than 24 hours as on till date also lots of pleading to customer care service[protected]/[protected] 2. on 08th aug 2014, ms jyoti ([protected]) committed sending technician today evening or tomorrow morning but nobody came after tried so many times but she didn’t pick the phone till date after we tried to mr. vajpayee ([protected]) and mr. junnaid khan ([protected]) but same didn’t pick the phone till date also as per my information your some technical staff left their assignment from long period, without technical staff this service (repairing) work cannot be completed. after we got the mobile no from other sources of ifb technician mr. chandresh (m) [protected] has committed to come but no results. customer care service ms. mercy, mr. sayyad shah & sr. supervisor above mentioned complaint not resolved properly because issue is persistence till date, only time being the technician repaired that issue as we thought that issue resolved and we sent mail to you i. e. complaint resolved but afterwards machine was not running properly so many times we contacted to technician that he said some problems in part we are going to order the same. thereon this duration pursuing with technician & ms neha again we didn’t get any results. after that again machine stopped working on dtd. 09/09/2014 again we contacted customer care prayed for resolve issue, ms gauri forwarded the complaint to service center indore. 2. whereas on 10th of sept 2014 we contacted ms ranjana singh area service manager on contact no [protected], she committed sending technician today evening or tomorrow morning but nobody came after tried so many times with customer care service mr. prasannjit sarkar, ms. jagjeet kaur, the technician mr. anand (m) [protected] came on 12/09/2014 in the evening at 7:30pm and checked machine told some part damaged, so after he has committed to come with some part but no results. again we contacted to ms ranjana singh on dtd. 15, 17, 20, 24th sept.2014 but till date no results. same with customer care ms. priyanka & sr. supervisor mr. sivaji, mr. vinay & sr. supervisor mr. praveen, mr. durga rao on dtd. 17, 18, 20, 22 & 24th sept. 2014 have been committed so many times and also contacted with ms. aditi das (m) [protected] but progress of work is same and 49 days already been elapsed, whereas we are suffering lot i. e. it seems that you have no control over service stations, customer care, employees and franchisee neither you have taken any action to start the work at your level. please explain why you have not proposed any action against service stations, customer care, employees and franchisee and what action you have taken till now because we are suffering, the company shall be responsible for observance by his service stations, customer care, employees and franchisee of provisions in the company act. it is regretted that even after continuous pursuance by us, no work had been taken up, even after laps of 49 days of valuable work which reflects the gross negligence & poor performance of the company. reviewing the above aspects/ situations, it is well established that service center not at all interested to execute any work further and misleading the facts by putting false statements/ arguments against the factual situations. I expect that by logging my complaint here, after numerous complaints by me in the customer care but no results found. now, after buying an automatic washing machine, we have gone back to the age old practice of manual washing of our clothes. Reviewing the above aspects/ situations, it is well established that service center or franchisee are not at all interested to execute any work further and misleading the facts by putting false statements/ arguments against the factual situations. Prayer: - as above aspects/ situations please take action immediately to resolve the issue or take back the unworkable machine because we did suffer too much. Thanking you, Yours truly, A. k. vishwakarma Sunita vishwakarma