IFB — reparing of Microwave Owen

My Owen has been out of order for nearly a month now.I registered a complaint over phone to ur customer care no .In reply to the same i got a ticket no-[protected] on 21st February.Two days after a person from the local service centre phoned me .It was a working day.Since me and my wife are both employed i told him to come either before 10 am or after 3.30 pm.He objected it.So last Friday I took half day leave and informed the person in- charge of the local service centre to send a man that time .He assured me to do accordingly.But unfortuneately no one turned up.So next day(Feb 28) i took a full day leave and again informed the service center to send a person any way on that day.He again promised me to do it at any cost.I also called ur customer care no-[protected].and told everything happened.They also assured me to take up the matter immediately and gave me also a phone no of complaint redressal cell in Kerala.Though i tried repeatedly to call to that no i always got a message that the no was switched off.To add insult to injury no one turned up on that day too.When i tried to contact ur local service centre no one attended my phone instead of repeated dialling.Now i lost all hope in ur customer care servicing.So i plan to take up the issue to a Cunsumer Protection Court