[Resolved] IFB — Replaced sare part

vidya c p

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

I made a complaint to replace the motor of Senator machine. Your

Technician replaced the motor and charged for that as it is not under warranty or under AMC.
He is saying the old part is IFB Property and
he wants to take it with him. When I paid 100 %for the part including service charge, how he can claim the old part?

Thanks

Vidyadharan C P

[protected]

[protected]@gmail.com

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Mar 23, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2015

IFB Industries Customer Care's response Dear Vidyadharan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 21, 2015

IFB Industries Customer Care's response Dear Vidyadharan,

Thank you for your feedback. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.