[Resolved]  IFB — Rude behaviour by IFB service person

Address:

Chennai, Tamil Nadu

Our house is quite inner from main road. I booked a complaint on 6th march. A service person came and said wire has to be replaced and it will cost around 2000. And he never turned back but the complaint is closed. When I enquired I got a reply that it will be auto closed after 7 days. I booked this complaint under warranty 6 days to lapse. Since it is closed I have to raise another complaint which will not come under warranty. These service agencies are wantedly delayed the service and pushed out of warranty. Another person called and said after second complaint registed and told it will cost 3500. I called the first person again and asked to come for service as he said only 2000. He came on 20-mar and billed 5700 saying circuit board not working, wire to be replaced, blah blah blah... I dont know whom should I believe... also that service person is replying rude to my mother. He says " you will buy home in forest and we have to come for service once you raised the complaint?" I didnt expect such a rude behaviour . My mother is totally upset with his rude tone..and my neighbour also felt bad and told aboùt this after I returned from office... should we buy home in centre of city to get IFB service ???? I called customer care and shouted how can these service person can behave like this and cheat on the price... customer care is blindly supporting that person... worst experience...