[Resolved]  IFB — Service

Model: Senorita Aqua Sx-6kg / FRONT Door inner side screw joint break.
Its purchased just 15 days before. This is our second IFB machine and have the experience to handle past10yrs. Same has registered on 05th June and attend local service staff Mr. Boominathan, Tiruppur. After dismantling he ask Rs 1643 for the new door. I said its purchasing just 15 days before I cannot pay one rupee for this, He immediately went out of my home without saying anything. Then I call his Tirupur manager and Coimbatore representative MR. Nanda Gopal on 7th June he said the cost will be 1043 if you pay I will fix immediately otherwise it will take minimum four days to get approval.
Finally, I registered call complaint and web complaint on 7th June. Still no response from that side.

I have been using IFB washing machine since 4 years, 2 weeks before I raised the request for service. One service man came and checked the machine and just said need to change motor and drum rod, I paid the amount he changed but still its not working then he said will check tomorrow but he did not come after one week sunday(13July 2014 ) he came and did something the whole day over but still he did not resolved the issue. Service is very worst. why?.if he dont know anything please send another expert guy to service.Please resolve the issue as soon as possible.


Thanks,
Ganesh

Dear IFB,
I have been an IFB customer and the product is good, however this recent service provided from your end has been a bitter experience. I have mentioned the call log numbers below and they should give you the understanding of what the issue is. If that doesnt help you please feel free to call me and i would explain all to you again as i have been doing for the past 3 months.
I have been promised of service by multiple people from IFB and the center manager at bangalore, those were all false promises.
I have been very patient and calm while taking to all of them and they have been making a mockery of my patience by not resolving the issue.
Mr. Vignesh and Mr.Madhu both have been giving me dates and promises with no result everyday i am calling these two to get a technician to my place and even after changing the motherboard of the machine (which costed me 3000rs) the issue stands unresolved.
I have also mentioned the two escalation managers names. I have nobody to go to now and the only last option I have is to go to the consumer courts. I am requesting you to please look into this and get the machine working again.


14693498
14804194
14961029
15046815

JOVI MON ANTHONY
BALWINDER SINGH

Regards,
Pankaj.

MY COMPLAIN NO/15092070 DATE 11/03/2015 TILL DATE 17/03/2015
NOT SOLVED

GOOD

Non attending of service
U generate a ticket no :[protected] on 30/4/15
Still no one attend it.
Do Needfull
Kiran Chavda (Prachi)A/22 Gangotri Exotica, 30 meter road, Nr.Narayan Garden, opp Yash complex, Gotri, Vadodara.

Non attending of service
U generate a ticket no :[protected] on 30/4/15
Still no one attend it.
Do Needfull
Kiran Chavda (Prachi)A/22 Gangotri Exotica, 30 meter road, Nr.Narayan Garden, opp Yash complex, Gotri, Vadodara.

I have registered a complaint on17 of may, complaint no [protected], Almost 10days now, none of the technician has visited my house or called me. I am calling the customer care on a daily basis, they promise to fix it soon, but nothing happened . They closed the ticket without solving the issue . I came to know that they closed the ticket and registered a new complaint . Today they closed that too and registered another one . What a pathetic service ?????...

Very very very very bad... bad service I could never suggest anyone ur company band ...
People dont respond properly to customers call...

I[censored]r nt give service why r u telling abt service...
I hate ifb products...
bad company ...I think ill complain to consmer court abt it...

if i starting it by not keeping clothes in it the drum is filling water

if i starting it by not keeping clothes in it the drum is filling water

Washing machine repair

my IFB washing machine which under AMC is not working from last two days.

washing machine front loading type

during washing water is leaking from detergent side, kindly send service team to rectify the same