[Resolved]  IFB — service issue

Address:

Patna, Bihar

Hi, This is regard with the world class service being offered by one of the pioneers. I have been using three washing machines of IFB since 2011 and WAS very happy with the performance of the machines. Recently around 20-25 days back my one of the machine stopped functioning. We registered a complaint : 13804356 and some eng inner visited the site and confirmed that a part went faulty that needs to be replaced. He asked for couple of days to wait as the part was unavailable. That was the day and till today the condition remains same. Machine is not working. My mother and father are not in the age to clean the clothes on their own. I have been trying to reach everybody in IFB but result was that I wasted the time. Every time when I call the service center or service engineer they ask for one more day. This one - day has now become a month. One of the Service head ( probably Mr. Ahmad or I don't remember) told me that the part is in transit from Goa and you will get it by 3-4 Oct'14. It has been dispatched on 26/09/2014.( 21 days passed now) My question is : 1) Did I chose a wrong Indian Brand ? 2) I was never explained the features (non availability of parts may result in inconvenience) before purchasing the machines. 3) Why these engineers are behaving as if I have asked for a favor from them ? 4) There is no support from so called "support centers". 5) When will that machine be repaired ? Unavailability of the part is not a concern of customer rather it is an operational issue. This is some thing internal which needs to be sorted out, not the customer should suffer. I hope I have not asked for more. If I have done so then my apologies are also there but I think its not fair enough. I request you to review the management of IFB, Patna Bihar ( which is 500Kms away from corporate office) If this machine is not going to be repaired then also you may inform me that what next is to done. (If possible do let me know the reason for delay) Address : Ajay Kumar B/20 Sachiwalaya Colny, Kankarbagh Patna [protected] Thanks & regards, Abhishek Kumar Finance Manager RCC LLC Dubai. [protected]