IFB — Service request - pending for 15 days

Address:

Chennai, Tamil Nadu

Product Name is Senorita Plus. My Customer ID #498667. We are under AMC. My Complaint No. [protected]/13.02.15. We are facing problem with our above washing machine for the past six to eight months and nature of complaint is that the cloth were wet even after intense spin dry and further, while washing, the drum is shaking violently with heavy sound. Even after repeated complaint, the technicians were not properly diagnosing and solve the problem. The technicians are more interested in selling products like soap powder, de scaling powder etc, than attending the complaints. After the recent complaint made on 13th, we made many calls to local service provider and two occasions the technicians came and saw the machine and went without attending the real problem. We request a good technician to attend and solve the problem once for all.