[Resolved] IFB — Servicing racket! Case of fraud and security breach | |||
Complaint number:15988038 July 20th, a IFB technician arrived to repair a 'spin dry' problem (he was not the first one, we had had some 3 people before in the previous months). This was a on-demand service request. We contacted the helpline and received a call, for which I entertained the visit. This technician sold me the idea to change the MCU, which he did and charged us Rs 2250, gave me the old part and a bill. He wasn't willing to wait and check if the issue was solved, and left but the problem was not solved. He never picked up his phone after that the entire day! When I followed up with the most ineffective helpdesk, I was told that they couldn't track the person who replaced the MCU, and that they had no idea who he was! and they are liable for nothing! they said that the bill is not valid! It appalls me that a stranger turned up at my home with the agenda to fleece me, putting my security at threat under the cover of being an IFB rep. IFB service people here do not care! They leaked our contact number and compromised our security. Now they want to wash their hand off the incident. They seem all hand-in glove.How can they commit such a fraud!! Sudha [protected] Was this information helpful? | |||
Mar 19, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jul 25, 2015 IFB Industries Customer Care's response Dear Sudha, We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest . IFB Team | |||
 3 Comments | |||
Comments
I have a split A/C of 1.5 tom. Have bought 2.5 years back. Since 1st year of purchase this product is troubling time and again,
the PCB of the unit has replaced by the technicians for more than 3 time in this 2.5 years. That too paid every time @ average cost of 3200 every time and the service caharges @ 450 each visits.
First of all it is very difficult to contact the service centre no one picks up the phone in case they answer no one turns back after the first visit and they charge for every visit. The same excuse no one knows who was the first one.
After all the troubles and money loss the problem is the same my A/C is still not working for last 25 days, service center has changed all the possible parts twice in last 3 weeks against all paid twice.
the PCB of the unit has replaced by the technicians for more than 3 time in this 2.5 years. That too paid every time @ average cost of 3200 every time and the service caharges @ 450 each visits.
First of all it is very difficult to contact the service centre no one picks up the phone in case they answer no one turns back after the first visit and they charge for every visit. The same excuse no one knows who was the first one.
After all the troubles and money loss the problem is the same my A/C is still not working for last 25 days, service center has changed all the possible parts twice in last 3 weeks against all paid twice.
I have a split A/C of 1.5 tom. Have bought 2.5 years back. Since 1st year of purchase this product is troubling time and again,
the PCB of the unit has replaced by the technicians for more than 3 time in this 2.5 years. That too paid every time @ average cost of 3200 every time and the service caharges @ 450 each visits.
First of all it is very difficult to contact the service centre no one picks up the phone in case they answer no one turns back after the first visit and they charge for every visit. The same excuse no one knows who was the first one.
After all the troubles and money loss the problem is the same my A/C is still not working for last 25 days, service center has changed all the possible parts twice in last 3 weeks against all paid twice.
the PCB of the unit has replaced by the technicians for more than 3 time in this 2.5 years. That too paid every time @ average cost of 3200 every time and the service caharges @ 450 each visits.
First of all it is very difficult to contact the service centre no one picks up the phone in case they answer no one turns back after the first visit and they charge for every visit. The same excuse no one knows who was the first one.
After all the troubles and money loss the problem is the same my A/C is still not working for last 25 days, service center has changed all the possible parts twice in last 3 weeks against all paid twice.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The names of other people ( apparently from the escalation matrix) who has washed their hands off from the matter are-
Vignesh- [protected], who is 'apparently' a senior exec, gave me his gmail ID for writing a response to fraud case!
Prashant - [protected], who preaches that we must check for ID card and who suffers from memory loss when called
Once again, thank you for looking into this matter and helping us nip this racket.
sudha
[protected]