[Resolved] IFB — Technician collected more money for AMC compared to original mentioned amount in IFB

ganesh2606

Address:

Vellore, Tamil Nadu

My IFB washing machine is repair on previous month. i checked ifb website for AMC contract "http://www.ifbappliances.com/annual-maintenance-contract.html" it showed me Rs.4382 (AMC for Rubber and spares) for 2 years, i submit every details in this site and i called IFB customer care for service, they send technician, he charged me Rs.4218+RS.630 for Annual maintenance without rubber material, total=Rs.4848. technician only change drum and bearing and went, he not fully cleaned the machine, , and he saying extra charge for front load rubber material and hose which cost around RS.1900, then why i need to Make AMC contract? i dont know why you collecting this much amount when compare to mentioned amount, you have to change my front load rubber and hose in free service.i attached all proof, please check it.. my IFB ID:4106748

+3 photos

Was this information helpful?

No (0)

Yes (2)

Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2015

IFB Industries Customer Care's response Dear Ganesh

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Sep 28, 2015

IFB Industries Customer Care's response Dear Ganesh

We hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

IFB Team

Related IFB Industries reviews

View all 6868 IFB Industries Reviews

Comments

ganesh2606

still no reply, already 20 days gone, worst service..

ganesh2606

why IFB not giving AMC( including rubber and plastic) in tamilnadu, but you providing it to north side and also collecting more money for regular AMC as same as AMC (including Rubber and plastic) in tamilnadu.