[Resolved]  IFB — Ticket no. 14325507, ifb brand new machine to be returned - poor customer service

Address:

Gurgaon, Haryana

Dear team ifb, My nightmare started when i purchased a washing machine for inr 35, 100 (8kgs senator aqua sx) on the 23rd of November, 2014 from sargam electronics, sector - 29, gurgaon. I enquired from the dealer, if i can buy a stand from his shop. I was told by the dealer that i can Purchase the stand from the market and on the same machine can be installed. I bought the same for inr 900. An installation person (Mudit from ifb service center) came today with a stand and asked for inr 1400 For a stand, which was actually not required. The person insisted on the stand giving an understanding That machine will fall down, if the stand that he brought is not utilised. Question: If ifb's machine require a specific stand, then why wasn't it available with sargam electronic, when i Enquired for the same. I feel betrayed and don't want this machine now. Take it back. You guys are pathetic. Upset customer Shashank [protected]