[Resolved] IFB — Unable to extend my washing machine warranty due to local area dealer | |||
sir my washing machine model:SERENA, 5.5 kg, serial no: [protected], date of purchase 29/08/2009. date : 27/11/12 .renewed my last warranty for 1 year ...it expire on December 2013 . than i again applied for renewable on December but it will be rejected. than i complain to ifb and i got message on my nephew mobile no [protected] with ticket no 12107097 dated 26/12/2013 .Again i went to local service center for help but they did not give any response. i am going to service centre continuously but i am not getting any response and their behavior is rude. i am old retierd person and i am not getting any help from IFB service centre so please grant my complain. my nephew mobile no [protected] Was this information helpful? | |||
May 12, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jul 08, 2014 IFB Industries Customer Care's response Dear Mr. SinghWe are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest . IFB Team Verified Support Jul 08, 2014 IFB Industries Customer Care's response Dear Dr. Singh, We sincerely regret the inconvenience caused to you. However, our technician has visited and has confirmed that we can fix your machine and make it operational by replacing the tub front ring and screw. As your machine is not currently covered by our AMC policy, charges as per our regular pricing would be applicable against which we have already provided you an estimate of the repairs. We value you as our customer and request you to please consider our AMC offer to cover your machine. Please let us know your decision at your convenience and we would be more than happy to help. Once again we regret the inconvenience caused to you and assure you our best services. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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my machine is working properly before i applied for AMC of washing machine, but your technician Mr. bimal came and check the machine, open the machine parts, after that the machine is not working. Now your technician is saying we are not responsible for this and talk rudely with my wife and say that you have to pay charges for the machine parts, services and AMC part will not be done by company later after that.
Please regard our complain we are old retired person and so much harassment is facing by me and my wife. i don't want to go to consumer court so please help on this condition otherwise we have no option.
And please reply within 2 days.. We are facing problem with that.