IFB — Unacceptable Behavior by IFB Engineer: Complaint No: 14807040

Address:

Bangalore, Karnataka

Dear Sir, I have a IFB Dishwasher and washing machine. Recently my machine had scaling problem for which the technician suggested to put a scaling filter. As per his suggestion we purchased and got warranty for one 1yr and in 3 month only we started facing the problem. Another technician came by name Madhu who misbehaved my maid and also charged double the price of the product without giving an invoice and also asked for the petrol that he had spent coming to my house.From the 2 mails below you will get the whole story of my writing to you. I have a complain against Shri Nidhi Enterprises and also for Mr. Vignesh (area manager Bangalore). Both were negligent for my complain and my n numbers of reminder are also seems to be ending up. It's a complete cheating to the customer from a premier brand like IFB. .Before posting this mail to customer care and to you i have made N number of calls to Mr. Vignesh and also to Mr. Shreedhar of Shrinidhi enterprises and even to the customer care people to refund me back the money with the invoice but they are negligent to my complain. I was assured that Mr. vignesh will take it seriously and but he is also negligent to his service to customers. I am wondering how could the reputed brand like IFB give responsibility to these kind of negligent people towards customer. Since more than a month i have made so many calls but all in vain. The person who misbehaved also called so many times to disturb but and i think no serious action has been taken against him also. Please request you to take serious action on my complain before I move to take some other action. Thanks Kavita Jain Bangalore ([protected]) 1ST MAIL [protected] Forwarded message[protected] From: Mayank Jain <[protected]@gmail.com> Date: Fri, Feb 6, 2015 at 10:29 AM Subject: Unacceptable Behavior by IFB Engineer: Complaint No: 14807040 To: Kavita Jain <[protected]@gmail.com> I HAVE POSTED MY DISSATISFACTION IN THE TIMELINE OF IFB. THE TEAM READ MY PONTS AND REPLIED . AFTER 10 MINS THEY DELETED MY POST AND ALSO BARRED THE TIMELINE SO NO ONE CAN POST ON IT. Hello, With this mail, I intend to bring to your notice, one of the most horrifying incidents ever, courtesy one of your technician by the name “Madhu” (Mobile no: [protected]). We have his details through the calls, though he never flashed his company id card. We purchased a water de-scaling instrument from IFB about 3 months back. Within this short span o[censored]sage, it conked off and this is where we raised a request to repair / replace it. On 4th February afternoon IFB sent this technician by the name “Madhu” to fix this de-scaling instrument. At the first glance we found him greedy. He proposed the charges which were twice the regular charges (he proposed to charge 300 rupees, against 150 rupees standard cost). Furthermore, he also asked for 100 rupees towards his travel charges. He was not carrying any billbook and never gave any invoice for the charges. Of course this is unethical and not expected by company like IFB, but I would have still ignored it. The horror story was about to unfold. This guy, as a process of cleaning, unnecessary spilled water on the floor. Now, on pretext of cleaning excess water spilled on the floor, he called my maid. While she was cleaning, he inappropriately touched her. Despite of his unwelcome advances being refused by my maid, this guy did not stop but continued with his misbehavior. When my wife confronted him, he misbehaved with her. Further, this guy was carrying a thin leather rope, about a meter long, tied around his wrist, which he unfolded. It was sufficient to strangle someone. It was scary for my wife and maid to even have this kind of guy with such a “weapon” and that too coming from a company of global repute. Eventually not finding any excuse, he started throwing tantrums, and accusing my maid. We then called IFB again and got to speak to his manager, Mr. Sridhar (Mobile No: [protected]), who was very kind and humble. He assured of stern action against this guy and apologized for his behavior. My submission is simple – these are the kind of anti-social elements who are being sheltered in the society without any repercussions. With this mail, I urge you to teach him a lesson and want to know: What is IFB policy against such behavior What action does IFB proposes for Mr. Madhu Confirmation of the actions taken by IFB to safeguard its premier customers Looking forward for a stern action in this case. -- Regards, Mayank Jain IBM Global Business Services, Global Delivery Strategy and Analytics - Operations Strategy, Associate Partner - Retail Industry Leader, 2ND MAIL From: Mayank Jain <[protected]@gmail.com> Date: 2 March 2015 at 19:16 Subject: Re: Unacceptable Behavior by IFB Engineer: Complaint No: 14807040 To: [protected]@ifbglobal.com Hello, I am still waiting to hear on the action in this case. I WILL NOT TAKE IT EASY. Further development in this case (rather lack of it) - We were charged more - 150 rupees - already mentioned in the mail above. We talked to the IFB regional manager, and all what we have got is assurances that a person from Srinidhi enterprises will come in "next few hours" to refund the excess amount charged and give the invoice for the service delivered. This "Next few hours" is happening since part about 4 weeks but looks like it is not here to come. PLEASE GIVE ME TIME WHEN YOUR PERSON WILL COME AND REFUND THE EXCESS AMOUNT AND GIVE THE INVOICE FOR THE SERVICE. I really feel sorry for the pathetic service standards that you maintain at IFB in India. There is sure no point in buying a premium product like IFB.