IFB — unethical behaviour and no professionalism

Address:

Kolkata, West Bengal

I would not like to start with the problem I had when I bought the machine because seeing the problem I am facing today its my fault that I didn't return the machine immediately after I bought it and facing the HORRIBLE service then also. I have been complaining about the dryer purchased by us - Maxi dry for the last one week. The technician comes but finds no fault in the machine, says its the fault in the electric line. The electrician has come and given him a separate line as per his request but still the dryer is not working and yet again there is a fault with the electric line. The electrician calls the technician at the same time when he is supposed to come so that they can rectify the problem and not indulge in the blame game, as per the technicians convenient time that is 11.30 am. The electrician comes but not the technician. I am trying the service centers no of Mr. Majumdar [protected] for 2 hours and finally get through to be informed that they have no idea about the problem as it was not reported by the said technician. I was informed that he has gone to another customer and shall finish off there and then attend to my problem. The electrician does not have full day only for my problem so he opens the whole main line box and gives a separate line with a plug for the technician to test his machine when he comes. The electrician charges me and goes at 2.15 pm waiting for more than two and a half hours for the technician. The technician comes at 3.15 pm and tests the machine. He finally agrees that the machine is at fault and repairs it then and there. At 4.30-5.00 he realizes he doesn't know how to repair it and says he has to replace some wire which he will get the next day. The next day comes and he is still not here. Upon calling Mr. Majumdar they say that the said technician does not know what the fault is, it is in the electric line and not the machine so a senior technician will be sent later. Upon asking to speak to the Manager / the person in charge I am told that he will not sit here the whole day so he is out. I ask for the mobile number of the in charge and am not given as we are not allowed to give it. I have to talk to the lady only who is on the other side of the phone. To top it off with an icing every phone call of mine to the company customer number has told me to call back again after sometime as the server is not working and they cannot register my complaint. YOU are a big company not a local store that you should be having a server problem. Once its acceptable but not everyday twice for one whole week. Is this a professional company? If you cannot manage this company in a more professional way then please shut it. It is the WORST company ever that I have seen. I also have appliances of LG, Samsung, Godrej but I have never had a problem with their customer services. It has always been rectified within 24 hours without me calling up to follow on the technician. I WILL STRONGLY SUGGEST TO FRIENDS AND RELATIVES TO NEVER BUY IFB PRODUCTS. HORRIBLE HORRIBLE HORRIBLE after sales service.