IFB Washing Machine — AMC complaints are not responded in time and ill treated

Address:

Chennai, Tamil Nadu

ticket no.[protected] with [protected]/39004321 dated 20.02 was attended and resolved on 11.03.15 and on their own created a ticket no.[protected] and closed as as if booked a fresh.Took 20 days to resolve the issue after painful daily calls of at least 10-20 calls to different people. ticket no.[protected] dated 13.04.15 is still pending but for a visit by a technician on 14.04.15 nothing has happened so far. The said ticket no is closed as per my approach to [protected] and compelling me to register afresh but it is not so as per swayam services centre.On an average 10 - 20 calls daily to the following numbers [protected],[protected], [protected], [protected], [protected],[protected],[protected], [protected],[protected] spoken to different people namely Mr.Eswar, Customer Care, MS.Priya, Mr.Deepak, MS.Ramya, Mr.Abdullah, Mr.Ramesh, Mr.Rajesh, MS.Chitra, Mr.Sekar repeatedly on daily basis didnot serve any purpose and only what is left is mental torture and agony.Every time and day these people say that someone will visit but no one visited. I have to keep person available at home because of these peoples commitment. Every day and every call I was told that person will be visiting but nothing happened so far.Lastly MS.Priya today by 2-30 pm said she is in lunch and revert soon and when contacted 3-30 pm again she said they have already sent a person but my surprise at home was that nobody visited. Is this the way of customer service by IFB and persons response/behavior towards customer? When will my problem get solved? The mail ids given by IFB in the website is getting bounced.The ids are : [protected]@gmail.com / [protected]@gmail.com